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FAQ

royalton New York



Where is the hotel located?

We are located on W44th St. between 5th and 6th Ave. The mailing address is: Royalton Hotel, 44 W 44th Street New York, NY 10036

What time is check in/ check out?

Check in: 3pm
Check out: noon
Minimum age to check in is 21 years old

What is included in our daily facility fee?

Our daily facility fee of $34.42 includes Wi-Fi, unlimited local and foreign phone calls, access to 24 hours business and fitness center. 

Do you serve room service?

No, unfortunately we do not serve room service.

Is Wi-Fi included?

Yes, Wi-Fi is included with the resort fee, no password is needed.

Is there a gym in the hotel?

Yes, there is a gym on the 4th floor which is open 24 hours a day.

Is there a safe in the room?

Yes, there is a safe in the closet.

Is breakfast included?

Some packages offered at the time of booking include breakfast. 

Is there central air conditioning and heating in the rooms?

No, there is not. Each room has its own stand-alone cooling unit. In the winter, the cooling function is turned off and we use fans to circulate heating from a separate hot water coil. 

What are the hours of food and beverage?

Breakfast: 7AM-11AM (MON-FRI), 8AM-12PM (SAT-SUN)
Lunch: 12PM-2PM (MON-FRI ONLY)
Dinner: 3:30PM-11PM (MON-FRI ONLY)
Bar: 3:30PM-12AM (DAILY)

What time is last call for drinks in the bar?

Last call is at 11:45, given the bar closes at midnight.

Are there connecting rooms?

Yes, we have some connecting rooms, including Standard and Superior rooms, along with Penthouse South and Penthouse North.

Do you offer in-house laundry?

No, we do not offer in house laundry. However, we can have dry cleaning done for you Monday-Saturday. There is a laundry bag inside the closet with pricing information and pick up times. 

Are you a pet friendly hotel?

We accept dogs with a fee of $200 + tax per room (in order to cover the extra cleaning required), but we do not accept cats or other pets. 

Do you have rollaway beds?

No, but we have air mattresses available for $25/night.

I have a car, what do I do with my car?

We have valet parking. Bring your car to the front of the hotel and the bellman will assist you from there. Parking is $65 for a standard vehicle and $75 for an oversized vehicle (per 24 hours), and there are no in and out privileges. There is also a self-park garage next door. 

How far away are you from the airport?

JKF: 45 minutes-1 hour ($52 flat fee + toll + tip)

LGA: 40 minutes ($35-$55 metered)

EWR: 1 hour ($85-$120 metered)

Is there a refrigerator in the room?

There is a minibar cooler in every room to keep the alcoholic and non-alcoholic beverages cool, however additional refrigerators can be requested and are based on availability. 

Do you accept cash?

Yes, we accept cash at checkout, however we require a credit card deposit for the room +tax +$200 for incidentals at check in. 

Can I have packages delivered to the hotel?

Yes! We can hold up to 3 parcels at no charge. More than that would be an additional charge of $20 per 3 parcels. 

Are there ice machines on each floor?

No, there are not. If you need ice, please call the front desk or housekeeping and ice will be sent to the room free of charge.

Is there an iron/ironing board in the room?

Yes, both are located in the closet. 

Does the television have smart TV capabilities?

Yes, all televisions are equipped with Chromecast which allows for guests to use their personal devices to interact on a larger screen. 

Does the television have HDMI ports?

Yes, all our televisions have HDMI ports.

Is there a radio in the room to play music?

No, there is not a radio in the room. However, you can stream music using the smart TV in your room.

Are there restrictions to the fireplace?

The New York City Fire department mandates that the temperature outside must be below 45 degrees Fahrenheit or 7 degrees Celsius. You also must be in the room when the fireplace is lit. 

Are there cribs available?

No, however we have playpens available upon request for no additional cost. 

Is there babysitting available?

We are not allowed to book babysitters, however there are 2 services we can recommend: 

Baby Sitters Guild 212-682-0227 
http://www.babysittersguild.com

Sitter’s Studio 646-246-6024

http://www.sittersstudio.com

Where is the closest pharmacy?

There is a Duane Reade located on 5th Ave between 44th and 45th St.

Housekeeping notes: 

The bedding is made with feather products. Hypoallergenic bedding is available as well. Please let us know at the time of booking if it is required. 

In-Room Amenities: 

Shampoo, conditioner, body gel, and lotion by Pure Brand are all included. Hair dryers and makeup mirrors are in each room as well. 

Amenities Available By Request: 

Q-tips, shower caps, toothpaste, deodorant, sewing kits, tampons, universal adaptors, slippers, razors/shaving cream, collar stays, and electric water kettles are all available upon request. 

Royalton NYC