FAQ

royalton New York



Are there restrictions to the fireplace?

You must be inside the room and the New York City Fire Department mandates that the temperature be below 45 degrees Fahrenheit or 7 degrees Celsius.

Is there a safe in the room?

Yes. It is in the closet.

Is there a refrigerator in the room?

Yes and no: there is a minibar cooler that keeps the alcoholic and non-alcoholic beverages cold. Should an additional refrigerator be required, then it has to be requested and is based upon availability.

Is there a gym in the hotel?

Yes, open 24 hours and located on the 4th floor.

Is there room service?

No, unfortunately we do not.

Is Wi-Fi included?

Wi-Fi is included with the residence fee. There is no password needed to connect to it.

Is breakfast included?

There are packages that are offered at the time of booking.

I have a car, what do I do with my car?

Yes, we have valet parking.  Bring the car around to the front of the hotel and a bellman will assist you from there. Parking is $56 for a standard vehicle and $66 for an oversized vehicle per 24 hours without in and out privileges. If you wish to self-park there is a garage next door to the hotel which charges slightly less.

How far are you from the airports?

JFK – 45 minutes – 1 hour ($52 flat rate + toll + tip)
LGA – 40 minutes ($35-$55 metered)
EWR – 1 hour ($85-$120 metered

Do you accept cash?

We accept cash at checkout but we require a credit card deposit of the room + tax and $200 for incidentals upon check in.

Are there connecting rooms?

We have adjoining rooms (STD + SUP). The only connecting rooms are PHS(1601 & 1602) + PHN (1617 & 1619)

Hours of F&B:

Breakfast: 7AM – 11AM (Mon – Fri) 8AM- 12PM (Sat & Sun)
Lunch: 12PM – 2PM (Mon – Fri ONLY)
Dinner: 3:30PM – 11PM (Mon – Fri ONLY)
Bar: 3:30 PM – 12 AM Every Day

Do you host events or take large reservations? 

Yes!  Kyra handles all events and large party bookings: 
Cmoscarello@Royalton-nyc.com    212 768-5105 

What time is the last call for drinks?

Our last call is at 11:45PM as we close the bar at midnight.

Can the guest take drinks up to their room?

Yes, they can.

Where is the hotel located?

We are on W44th street between 5th and 6th ave.  The mailing address is: 
Royalton Hotel, 44 West 44th Street New York, NY 10036 

Can I have packages delivered to the hotel?

Yes!  Space in midtown Manhattan being at a premium, we hold up to 3 parcels at no charge.  After that it is $20 per each additional three.

Is there a radio in the room to play music?

No, unfortunately we do not, but you can stream music using the smart TV in your room.

Are there ice machines on the floor?

No, please call the front desk or housekeeping and ice will be sent up to the room free of charge.

Do you offer in house laundry?

We do not, but we can have dry cleaning done for you Monday – Saturday. There is a laundry bag inside your closet with the pricing and pick up time.

Are you a pet friendly hotel?

Unfortunately we do not accept cats.  We do welcome dogs but there is a fee of $200 + tax per room in order to cover the extra cleaning required.

Where is the closest pharmacy?

Duane Reade located on 5th ave between 44th and 45th street.

Is there an ironing board and iron in the room?

Yes, located in the close

Do you have rollaway beds?

We have air mattresses for $25/night.

Are there any Cribs:

We have playpens available upon request at no additional cost.

What about Babysitting?

For legal reasons we are not allowed to book babysitters.  Here are 2 services which guests have used in the past:
Baby Sitters Guild 212-682-0227
http://www.babysittersguild.com

Sitter’s Studio 646-246-6024
http://www.sittersstudio.com

Do you have Central Air Conditioning and Heating?

No.  Each room has its own stand-alone unit which is used for cooling.  In the winter this cooling function is shut off and we use the fan to circulate heating from a separate hot water coil.

Does the television have HDMI ports?

Yes; all new 50-inch TV's have HDMI ports.

Do the TV's have smart capabilities?

Yes.  All of our new televisions are equipped with Chromecast which allows the guest to use their personal devices to interact with the larger screen.

Housekeeping notes:

The bedding is made with feather products.  Hypoallergenic is available.  Please try to inform us at time of booking so we may prepare the room.

In-room amenities:

Shampoo, conditioner, body gel, lotion all by Pure brand. Hair dryers, makeup mirrors

Amenities available by request:

Q-tips, shower caps, toothbrush. Toothpaste, deodorant, sewing kit, tampons, universal adaptors, slippers, combs, razors/shaving cream, collar stays and electric water kettles.

Royalton NYC